21
Training & 
Support
Coordinators deliver 
training and ongoing 
support.
Linked EMS &
Hospital Data
Offers insights across 
the continuum of 
patient care.
Collaboration &
Best Practices
Fosters knowledge 
sharing and 
teamwork.
Custom
Reporting Tools
Delivers diverse 
reports tailored to 
end users.
WHAT CARES OFFERS
Training, education, and ongoing technical and operations support are key components of CARES 
that contribute to the registry’s success and enhance the experience for participating sites. During the 
enrollment process, EMS and hospital users receive extensive training from CARES staff on the data 
elements, data collection process, and features of the CARES website. This training includes a one-on-
one session with a CARES Program or State Coordinator prior to being granted access to the software. 
EMS and hospital users are also provided with numerous resources, including a detailed CARES data 
dictionary and a CARES user guide. Once a community has been participating in the registry for an 
extended period of time, CARES provides ongoing support in the form of answering questions as needed, 
providing updated training documents, and responding to individual reporting requests. 
Training, Education, and Support
In order to provide consistent data validation across the registry, each CARES record is reviewed for 
completeness and accuracy through an automated audit algorithm. Once the record is processed by the 
algorithm, data entry errors are flagged for review by EMS and hospital users (as appropriate) and CARES 
staff. Logic and error messages are also incorporated into the data-entry form to minimize the number 
of incomplete fields and implausible answer choices during the data entry process. Finally, aggregate 
data is analyzed on a regular basis to identify agency-specific anomalies. CARES staff utilize site-by-site 
comparison tools to detect outliers and compare each agency’s data with the national average.
Software Logic and Auditing
Each EMS agency is asked to confirm their non-traumatic call volume to ensure capture of all arrests in 
a defined geographic area. The volume of OHCA per month is compared with historic monthly volumes 
by CARES staff; when a substantial drop in the number of events occurs, the EMS contact is notified to 
determine if the variation was real or the result of a lag in the data-entry process. In addition, CARES 
conducts a bi-annual assessment of population coverage and case ascertainment. CARES Regional 
Coordinators and State Coordinators provide each EMS agency’s geographic coverage, census population, 
and start date via a standardized template. This information is then linked with record volume to 
identify outliers across the entire registry. In the event that an outlier is found, CARES staff or the State 
Coordinator works closely with the EMS agency to identify any issues in the data collection process and 
resolve as needed.
Case Ascertainment
1. Cummins RO, Chamberlain DA, Abramson NS, et al. Recommended guidelines for uniform reporting of data from out-of-hospital cardiac 
arrest: The Utstein style. A statement for health professionals from a Task Force of the American Heart Association, the European Resuscitation 
Council, the Heart and Stroke Foundation of Canada, and the Australian Resuscitation Council. Circulation. 84:960-975.
2. Perkins GD, Jacobs IG, Nadkarni VM, et al. Cardiac Arrest and Cardiopulmonary Resuscitation Outcome Reports: Update of the Utstein 	
Resuscitation Registry Templates for Out-of-Hospital Cardiac Arrest: A Statement for Healthcare Professionals From a Task Force of the 		
International Liaison Committee on Resuscitation and the American Heart Association Emergency Cardiovascular Care Committee and the 	
Council on Cardiopulmonary, Critical Care, Perioperative and Resuscitation. Resuscitation. 96:328-340.

View this content as a flipbook by clicking here.